Open reviews on Trustpilot: invited ones praise support, unprompted ones raise billing.
Long-time customers on Trustpilot credit the ease of use and the support team, and several say support is why they stay. The critical reviews are mostly about billing: trouble canceling, or getting a refund after an unexpected renewal.
Trustpilot rates Instapage 4.7 across 420+ ratings
14-day trial on Create and Optimize, credit card required
AMAZING
AMAZING! Great product, even better service. Using Instapage for my clients who I am running ads for. Very easy to use straighforward. Any time questions pop up, a team member is there to help in no time. And I am talking about real people, not AI. Recommend!
Excellent technical support
Karleia from the support team was absolutely amazing with helping us optimize our landing page speed! She totally nailed identifying those chat widget issues and gave me some really helpful clarifications on using Instapage domains. Her guidance was super clear and thorough - she knew exactly what our technical concerns were and addressed them perfectly. The support was crazy fast and professional too!
Landing pages without limits
Dealing with various collaborators, campaigns, clients, and deadlines often results in fragmented design and review processes. Instapage has tackled this issue by creating a landing page platform designed to streamline team workflows. I highly recommend it!
Excellent support.
Always a quick response to inquiries, techs provide real help in solving problems instead of just throwing a video or help article at you - and almost always offer helpful tips on new features. I frequently use your support as an example of the high bar for other apps I use that need to improve their service. Please don't stop!
Brilliant support team!
Support is always outstandingly helpful. I never have to wait more than a few minutes to talk to a real person, and the person I get to speak to is always able to help patiently, articulately, and promptly.
Excellent support service
Excellent support service. They fixed my issue quickly via chat and explained every step in a really clear and helpful way. Made the whole process stress-free. Thank you!
Fantastic first experience with landing pages
Their customer service is incredible. They are incredibly patient and knowledgeable. They guide you on every detail on how to use their platform.
Pricing is off market
Pricing is off market. Pricing model is worse than other providers. Also, make significantly better offers to new customers than existing ones.
Predatory billing; awful customer support; mediocre product
This is one of those rare companies that finds ways to stealthily bill you and then refuses to give you your money back once you notice. The product is so-so, it would be good if it cost $40 per month. Unfortunately, it costs 5x that. At that rate, you're better off using a much cheaper tool. The fact that Instapage allegedly specializes in easy, beautiful user experiences, but makes it highly difficult to cancel or get refunded when you are erroneously renewed, tells you everything. They know how to put a cancel button in your account management screen; they make you send an email to customer support. They know how to get your attention before you get billed; they charge you and give you a mere 24 hours to dispute it. This business is simply looking to get you to buy their hype, overcharge you, and then charge you again and again until you jump through their hoops and cancel. Save yourself the trouble, keep looking for another product. It should tell you something that the 1-stars are frequently complaining about billing and support, whereas many of the high reviews are marked as invited reviews.
We have been using this software for 7…
We have been using this software for 7 years. In that time, they periodically add limits to make you pay more. e.g. introduced a limit of total landing pages, a limit on visitors, moving features behind paywalls, etc. If you sign up for this, understand they will change the deliverables so they can generate more revenue. It's a really terrible user experience. Edit - from their response, their compromise was for me to pay 3x more for 1.5x improvement. no thank you.
Avoid Instapage
Very unhappy with Instapage. They have aggressive pricing and auto-renewed a lock-in 12 month contract without sending any reminders. Customer service would not budge and still charging me $1149 USD p/mth despite me not having used the product for 12 months
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